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AI Concept Development Course
CourseSelect high-value, low-risk AI initiatives with our proven methodology for AI project development — from understanding AI’s core capabilities to refining your concepts with research-backed assessment tools.
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Pre-order available now!
Designing Intent-Driven AI
CourseMaster the art of designing AI-powered user experiences that feel intuitive, trustworthy and delightful. Learn to create interfaces where humans and AI collaborate effectively, balancing automation with user control.
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AI Fluency Lab
CourseMost Teams Are Using AI — But Few Are Using It Well. In this five-week lab, you'll move beyond casual AI use to disciplined prompting, custom assistants, and real workflow automation.
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What We Offer at Bodine & Co.
On Demand Training
Self-paced courses that teach practical methods you can immediately apply to CX, AI, and product experiences in your organization.
Live Group Training
Interactive sessions for teams that combine instruction, discussion, and hands-on exercises to help you apply the concepts to real challenges.
Research-Backed Methodologies
Our training is grounded in industry research and proven frameworks developed through years of client work, teaching, and writing.
1:1 Coaching and Mentorship
Partner with an expert to sharpen your thinking, apply new methods, and advance experience initiatives in your organization.
AI Training
Practical AI training for professionals who want to design smarter products, services, and customer experiences.
All courses include a certificate of completion issued by Bodine & Co.
Hi, I'm Kerry Bodine!
I created Bodine & Co. to help people adopt new ways of working and thinking.
I wrote the definitive book on customer experience, and for nearly two decades I’ve advised Fortune 500 companies — as well as the startups that aspire to become them — on how to build customer loyalty and drive stronger business results.
My work combines human-centered design, technology, marketing, and industry analysis to help organizations create experiences that truly work for both customers and employees.
I founded Bodine & Co. in 2014 to partner with organizations in co-creating innovative products, services, and experiences that define their future.
Don’t Just Take Our Word for It
Frequently Asked Questions
Want to enroll your team or need more information? Contact us here — we’d be happy to help!
Our training programs are built on decades of research and consulting with the world’s leading brands. Rigorous content, practical exercises, and engaging discussions ensure you gain both the insights and the skills needed to design better experiences.
Our programs focus on designing better experiences in the Experience Age of AI. Topics include customer experience (CX), AI-driven products and services, human-centered design, and partner or ecosystem experiences.
Our training is designed for business leaders, product teams, designers, strategists, and practitioners who want practical methods for improving experiences for customers, employees, and partners.
We offer several formats to meet different needs:
On-demand online courses you can complete at your own pace
Live virtual or in-person training for individuals and teams
Custom workshops and facilitation for organizations
1:1 coaching and mentorship for leaders and practitioners
These options allow individuals and teams to build skills while applying the concepts to real initiatives.
Yes. Many organizations bring cross-functional teams to training so they can develop a shared understanding of experience design methods and apply them to a real project or business challenge together.
No. Our programs are designed to be accessible to people from many disciplines. Whether you work in product, marketing, operations, design, or leadership, you’ll learn practical frameworks that can be applied across roles.
Our training is designed to be highly practical and applied. Many programs include exercises, discussion, and project-based learning so you can apply the concepts to real business challenges.
Yes. In addition to training programs, Kerry Bodine frequently delivers keynote talks and presentations for conferences, leadership teams, and company events.