Creating Solutions: CX Design Boot Camp
Learn how to turn insights into action. Prioritize the right ideas, prototype effectively, and build the business case to bring them to life.
After this course, you'll be able to:
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Describe experience design and the customer experience sweet spot
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Use effective frameworks to generate and prioritize potential solutions to your customers' pain points
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Prototype the right solutions to meet customers' needs
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Define customer experience standards within your organization
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Make a business case and gain executive support for your CX improvement initiative
Prior to this course, you should have knowledge of how to:
01
Create a customer journey map to illustrate customer pain points
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Identify the root causes of your customer experience issues
Instructor
Kerry Bodine
CEO
Kerry Bodine’s book, Outside In: The Power of Putting Customers at the Center of Your Business, helps leaders understand the financial benefits of great customer experiences — and how to deliver them. In 2014, she founded Bodine & Co., a consulting firm that blends human-centered design with AI strategy to help organizations innovate and adapt. She’s a sought-after keynote speaker at conferences and corporate events worldwide, inspiring leaders to see change as an opportunity to deepen the value they provide. Kerry’s insights have been featured in The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, and USA Today. She holds a master’s degree in human-computer interaction from Carnegie Mellon University.
Course curriculum
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Welcome
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Course overview
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About your instructor
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About course modules
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Homework assignments
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MODULE A: Experience Design Part 1: The Intersection of Customer Needs & Business Objectives
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Module A Assessment
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Module A Assignment + Discussion Guide
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MODULE B: Experience Design Part 2: Fine Tuning The Experience
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Module B Assessment
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Module B Assignment + Discussion Guide
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MODULE C: Experience Standards: Delivering An Experience With Personality
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Module C Assessment
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Module C Assignment + Discussion Guide
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MODULE D: A Team Sport: Working Together On Customer Experience
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Module D Assessment
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Module D Assignment + Discussion Guide
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About this course
- $149.00
- 17 lessons
- 1 hour of video content
Flexible options for individuals and teams.
Individuals
Get immediate access — start learning today!
$ 149
- One time payment.
- Watch 24/7. Anywhere. Anytime
- Instant access to the full course
- Access to templates and tools
- Certificate of completion
Teams & Organizations
Equip your team with shared frameworks for evaluating and developing your organization's CX initiatives
Inquire
- Team enrollment and seat management
- Admin dashboard and reporting
- Progress tracking across learners
- Shared frameworks for evaluating AI initiatives
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"SPOT ON! I love how Kerry brings these big messages into understandable, bite-sized chunks for anyone who may be new to the CX world — or for teams who need a refresher."
Marlin Webster
SGI
Mike Dyer
Intel
Among all the partners I’ve worked with, Kerry’s facilitation methods are the best. She offers a valuable shortcut to a more customer-centric workforce and culture.
Wendy Liu
Amerigas
There isn’t a day that I don’t use what Kerry shared and taught me during our engagement.
Bob Ness
The Mosaic Company
Kerry’s virtual sessions were engaging, fun, and productive. Our work with her ignited a companywide cultural shift.