Course curriculum

Expand each section for a preview of our training content.

    1. Welcome & Course Structure Details

    2. Meet Your Instructors: Kerry Bodine & Dan Saffer

    1. Different AI Models have different data

    2. Where does data come from?

    3. Reference: Where does data come from?

    4. Data Labels & Data Diversity

    5. Reference: Attributes of AI-ready customer Data

    6. Reference: Why Your Customer Data May Not Be AI-Ready

    7. Reference: Articles/Videos about Data & AI

    8. Optional Viewing: The Artist vs. The Algorithm

    1. Demystifying the AI Hype

    2. AI: Magical but not that smart

    3. 5 Types of AI Failures

    1. AI Is A New Design Material

    2. Introduction to AI Capabilities

    3. The 8 Great AI Capabilities

    4. Exercises In This Course: High Level Introduction

    5. Exercise 1.1: Traditional Ideation

    6. Printable Tool: 8 Great Capabilities Cheat Sheet

    7. AI Scavenger Hunt: Spotting AI in the Wild

    1. Where We Are In The Course

    2. Why Traditional Human-Centered Design Processes Fail

    3. AI Innovation Gap

    4. Introduction to Matchmaking

    5. Exercise 1.2: Ideation with Matchmaking

    1. Technical Feasibility & Accuracy (Video)

    2. Intern Island: An Analogy to Assess Concepts

    3. Exercise 2.1: Rapid Evaluation (Intern Island)

    4. How to Simplify Your AI Concepts

    5. Exercise 2.2: Simplifying your concepts

    6. Readings and References: Rapid Evaluation

About this course

  • $797.00
  • 51 lessons
  • 1.5 hours of video content
  • 20+ Focused video tutorials
  • 5 Actionable tools and templates
  • Optional add on: live coaching with Kerry

Take Your Learning Further with Expert Coaching

  • Optional Add On Coaching Within The Course

    Ready to accelerate your progress? We've built coaching opportunities directly into the course experience. At key moments in your learning, you'll have the option to book one-on-one time with Bodine & Co experts who will answer your specific questions.

Instructors

Kerry Bodine

CEO

Kerry Bodine’s book, Outside In: The Power of Putting Customers at the Center of Your Business, helps leaders understand the financial benefits of great customer experiences — and how to deliver them. In 2014, she founded Bodine & Co., a consulting firm that blends human-centered design with AI strategy to help organizations innovate and adapt. She’s a sought-after keynote speaker at conferences and corporate events worldwide, inspiring leaders to see change as an opportunity to deepen the value they provide. Kerry’s insights have been featured in The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, and USA Today. She holds a master’s degree in human-computer interaction from Carnegie Mellon University.

Dan Saffer

Assistant Professor of the Practice at the Human-Computer Interaction Institute at Carnegie Mellon University

Dan Saffer is an Assistant Professor of the Practice at the Human-Computer Interaction Institute at Carnegie Mellon University, a product design leader, and the author of four books: Designing Devices (2011), Designing Gestural Interfaces (2008), Designing for Interaction (2006, 2009) and the best-selling Microinteractions (2013). Since 1995, he's designed devices, apps, websites, wearables, appliances, automotive interiors, services, social networks, and robots. He’s worked at and for such companies as Twitter, Smart Design, Samsung, Jawbone, CNN, Philips, and Microsoft — and was most recently Head of Product Design at Flipboard. He graduated from Carnegie Mellon with a Master’s in Design, Interaction Design.