What Your Partners Know That Your CX Team Doesn’t
May 21, 1-1:45 PM ET
Most organizations invest heavily in Customer Advisory Boards (CABs) and Voice of the Customer (VoC) programs to improve customer experience. But in many industries—especially technology, financial services, manufacturing, telecom, and insurance—a significant portion of that experience is actually delivered by partners—the companies who sell, implement, and support solutions every day.
Better Decision-Making for Better Futures: A Conversation with Kerry Bodine
June 4th 11-12:30 PM ET
Join Kerry Bodine for a 90-minute live conversation about our possible futures and the decision makers shaping them. (Yup, that’s you.) Kerry will share her latest models for how we, individually and collectively, can make better decisions today for the futures we actually want to live in. We’ll talk about what it all means for you, your organization — and, ya know, the entire world.
Partner Experience (PX)
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Addressing the Partner Gap in your CX Strategy
CourseWatch the replay of Jeff Ballard and Kerry Bodine's live virtual event "Addressing the Partner Gap in Your CX Strategy"
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Your Partner Experience: Growth Accelerator or Afterthought?
CourseWatch the replay of Jeff Ballard and Kerry Bodine's live virtual event "Your Partner Experience: Growth Accelerator or Afterthought?"
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Webinar Replay: AI-Powered Partner Experience: From Friction to Force Multiplier
CourseWatch the replay of Jeff Ballard and Kerry Bodine's webinar "AI-Powered Partner Experience: From Friction to Force Multiplier." Accelerate revenue growth by embedding AI in the moments that drive partner success.
Experience In The Age of AI
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Webinar Replay: The Future of Experience in the Age of AI with Kerry Bodine
CourseWatch the replay of Kerry Bodine's webinar The Future of Experience in the Age of AI. Author, founder, CEO, and customer experience pioneer Kerry Bodine shares her critical optimism about our path forward into an uncertain future.
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Webinar Replay: AI Side Effects May Include...
CourseWatch the replay of Kerry Bodine's webinar "AI Side Effects May Include..." Explore the profound — and often unintended and overlooked — impact of your AI decisions.
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Webinar Replay: Why Your Customer Data Isn’t Ready (Yet) — Bridging Ambition and Reality
CourseWatch the replay of Monica Mullen's webinar "Why Your Customer Data Isn’t Ready (Yet)." Learn what it takes to build a data foundation your employees, your algorithms, and your customers can trust.
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Webinar Replay: Beyond the AI ✨ Button: From Traditional UX Design to Adding Humans in the Loop
CourseWatch the replay of Dan Saffer's webinar "Beyond the AI ✨ Button" Explore design strategies for a world where humans don’t just click and scroll — but direct, monitor, intervene, and approve AI actions in real time.
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Webinar Replay: AI For Executives: How Leaders Can Critically Assess AI Strategies
CourseWatch the replay of Teera Price and Kerry Bodine's webinar "AI For Executives" Why 95% of Gen AI initiatives underdeliver — and why the real challenge isn’t the tech, but the leadership assumptions and mindsets guiding it.
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Webinar Replay: Designing for Flow: Crafting Human-Agent Collaboration that People Want
CourseWatch the replay of Shelley Evenson's webinar "Designing for Flow: Crafting Human-Agent Collaboration that People Want" We're all about to become agent managers — and like human teammates, we'll expect competence and trust from our AI counterparts.
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Webinar Replay: AI-Powered Partner Experience: From Friction to Force Multiplier
CourseWatch the replay of Jeff Ballard and Kerry Bodine's webinar "AI-Powered Partner Experience: From Friction to Force Multiplier." Accelerate revenue growth by embedding AI in the moments that drive partner success.