Experience in the Age of AI:
Free Webinar Series
Catch the replays and reshape the way you think about experience in the Age of AI.
Transform Your Thinking About AI
AI is changing everything about how we serve customers, employees and partners.
The leaders who harness AI strategically will define the next generation of the Human Experience.
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Rebooting the Human OS: Critical Thinking for the AI Era
WebinarPut AI readiness and roadmaps at the command of human ingenuity.
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Webinar Replay: The Future of Experience in the Age of AI with Kerry Bodine
CourseWatch the replay of Kerry Bodine's webinar The Future of Experience in the Age of AI. Author, founder, CEO, and customer experience pioneer Kerry Bodine shares her critical optimism about our path forward into an uncertain future.
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Webinar Replay: AI Side Effects May Include...
CourseWatch the replay of Kerry Bodine's webinar "AI Side Effects May Include..." Explore the profound — and often unintended and overlooked — impact of your AI decisions.
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Webinar Replay: Why Your Customer Data Isn’t Ready (Yet) — Bridging Ambition and Reality
CourseWatch the replay of Monica Mullen's webinar "Why Your Customer Data Isn’t Ready (Yet)." Learn what it takes to build a data foundation your employees, your algorithms, and your customers can trust.
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Webinar Replay: Beyond the AI ✨ Button: From Traditional UX Design to Adding Humans in the Loop
CourseWatch the replay of Dan Saffer's webinar "Beyond the AI ✨ Button" Explore design strategies for a world where humans don’t just click and scroll — but direct, monitor, intervene, and approve AI actions in real time.
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Webinar Replay: AI For Executives: How Leaders Can Critically Assess AI Strategies
CourseWatch the replay of Teera Price and Kerry Bodine's webinar "AI For Executives" Why 95% of Gen AI initiatives underdeliver — and why the real challenge isn’t the tech, but the leadership assumptions and mindsets guiding it.
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Webinar Replay: Designing for Flow: Crafting Human-Agent Collaboration that People Want
CourseWatch the replay of Shelley Evenson's webinar "Designing for Flow: Crafting Human-Agent Collaboration that People Want" We're all about to become agent managers — and like human teammates, we'll expect competence and trust from our AI counterparts.
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Webinar Replay: AI-Powered Partner Experience: From Friction to Force Multiplier
CourseWatch the replay of Jeff Ballard and Kerry Bodine's webinar "AI-Powered Partner Experience: From Friction to Force Multiplier." Accelerate revenue growth by embedding AI in the moments that drive partner success.