Designing for AI means building systems that are more transparent, more trustworthy, and ultimately more powerful than either human or AI aloane. In this session, we’ll rethink what good AI UX really looks like, and why the future is full of new interaction modes between humans and machines.

Ditch the ✨ button fantasy. We'll discuss the inherent limitations of AI, from critical errors and a lack of contextual awareness to the unintended consequence of human skill degradation through overreliance on the system — and explore why simply "sprinkling AI" on a product, service, or experience can lead to brittle and untrustworthy user experiences.

Reframe users' roles. Amplify the unique strengths of both human and machine by shifting users from passive operators to active participants who direct, monitor, intervene with, and approve the AI's work.

Reimagine interface modalities. Tackle the challenges inherent when determining whether traditional a graphic user interface, a reinvented conversational interface, or even no user interface is best for any given AI function.

Reduce risk by adding humans in the loop. Explore seven practical design patterns that make AI systems safer and smarter.

Meet the speakers:

Dan Saffer

Designer. Author. | Assistant Professor at Carnegie Mellon University

Dan is a product design leader and the author of four books: Designing Devices (2011), Designing Gestural Interfaces (2008), Designing for Interaction (2006, 2009) and the best-selling Microinteractions (2013). Since 1995, he's designed devices, apps, websites, wearables, appliances, automotive interiors, services, social networks, and robots. He’s worked at and for such companies as Twitter, Smart Design, Samsung, Jawbone, CNN, Philips, and Microsoft.

Kerry Bodine

Founder & CEO | Bodine & Co.

Kerry Bodine is the co-author of Outside In: The Power of Putting Customers at the Center of Your Business and CEO of Bodine & Co., a consulting firm that blends human-centered design with practical AI strategy. She helps organizations adapt, innovate, and see change as an opportunity to deepen the value they provide to customers and partners. Her ideas have appeared in The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, and USA Today.

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